Have a cup of tea while checking new emails or Data Requests and possibly re-prioritising my day as a result.

How many people would you come into contact with?

As my role is very much desk-based, generally I only see my immediate office-sharing team, although there are some meetings with clinical and fundraising colleagues.  As I’ve worked here for nearly 14 years it’s nice bumping in to people in the corridor and having a quick “hello, how are you” catch up.”

What’s your favourite task?

All of it really, I’m a numbers person, I love a spreadsheet so I love my job.

Which task do you dislike the most?

Nothing springs to mind.

What’s the most interesting thing about your job?

Numbers! To me a spreadsheet is like reading a book, it tells a story. To someone else it may just be a jumble of figures.

What do you think other people would be surprised to know about your role?

Probably that I produce reports that go to a number of areas internally and externally. My regular reports go to Clinical Management, SLT and Trustees, I produce quarterly reports for our four CCGs, and I submit monthly reports to Hospice UK for benchmarking against other hospices. I also support Fundraising by producing regular and ad hoc reports for various Foundations & Trust, and for applications for new funding.

Is this the first time you’ve been in a role of this kind?

No, my background is corporate data analysis. I applied here for an admin job but was offered this new role instead.

What skills do you need to do your job?

Definitely attention to detail, accuracy is a must, an understanding of numbers and good concentration. Wrong numbers are worse than having no numbers at all, so my stats have to be meticulous to ensure others have confidence that what I’m presenting is correct.

Who have you learned the most from at PAH?

The Clinical staff; I’d never worked in a clinical setting before, it’s a completely different culture and one that suits me much better. Every person really does care for their patients and their families. They are all special people. Princess Alice Hospice demonstrates that kindness can be found in the workplace, which wasn’t the work environment I came from. As data requirements have expanded out of all recognition from a few years ago, I am constantly learning from my team about data science capabilities and information governance.

What’s the last thing you do before you leave the Hospice at the end of the day?

Check my calendar for the next day to see what I need to prepare for and switch off the monitor because of the monitor fairy in our office!