Whatever their job…nurse, chef, therapist, social worker, sales assistant or ward volunteer…everyone at Princess Alice is committed to doing their best. We maintain the highest professional standards so that our care is the very best it can be, and in 2022 we retained our OUTSTANDING rating from the Care Quality Commission. But at the heart of everything we do is compassion – because we understand that kindness and understanding make the biggest difference of all. Read more about our care priorities in our Quality Account for 2021/22.
What we do
Princess Alice Hospice is a centre of excellence. Can we improve on excellent? Absolutely. Every day we're improving our services. And we've made it our mission to reach even more people with the expert end of life care everyone deserves.
One simple aim
Many people think that hospices are all about dying. We disagree. We believe that end of life care is about helping people live every moment to the full in comfort and dignity. It’s about creating a space whether in our Hospice or at home where families can enjoy special moments and create precious memories together.
A strategy for our future: innovate, improve, inspire
As we look to the future, our vision remains the same and we continue to place people at the heart of everything we do. We recognise that we live in a time of uncertainty and change. Our new strategy provides us with the ability to adapt and develop, ensuring we remain focused on our long-term vision:
Our communities will have the best care and support before, during and after death.
We’ve identified the four overarching priorities below, that will support our vision and underpin, sustain and develop our vital work now and in the future.
Priority 1: Developing and expanding our specialist care
We’ll provide and develop our outstanding, personalised, specialist end of life care by adapting our models of care and broadening access to our community services, focusing on providing the right care, by the right people, at the right time and in the right place.
Priority 2: Empowering people in our communities who are caring for people at the end of life
We’ll make sure people feel supported and have access to the right tools and advice to support others who are faced with death, dying, grief and loss. We’ll champion equity of access so that people can access our services equally regardless of background, gender, sexual orientation or religion.
Priority 3: Enhancing our education, research and learning programmes to encourage and support an environment for innovation
We’ll make sure people are supported vand cared for at the end of life by healthvand social care professionals who have the right skills, expertise and confidence.
Priority 4: Enhancing our collaborative influence in palliative and end of life care through leadership and advocacy
We’ll improve end of life care for everyone facing death, dying, loss and bereavement.
Families together
Princess Alice Hospice provides a comprehensive range of services that respond to the individual needs of patients and their families, so that they can live life to the full, create memories, share special moments and when the time comes, support them through, before and after the death of a loved one.
Watch our animated film based on a true story to see how we are supporting families together…
Princess Alice Hospice has a duty of care and a duty to the health and social care systems to raise concerns whenever safeguarding of children and adults is a potential issue. Within the Hospice it is considered good practice to have ‘safeguarding’ high on the agenda, and questions are often asked early in a potential crisis situation. We are aware that very often the deterioration of a patient can lead a carer to struggle to cope and can create more stress. This way of working means that a lot of preventative work is carried out with families which often prevents the crisis situation and the need to ‘safeguard’ a situation.
