We’ll do all we can to support you and your family. You will be assessed and offered support by a member of our team, this may be by telephone, video consultation or face to face. We’ll work closely with your GP (who will still be your main doctor) and other healthcare professionals looking after you. As well as our usual range of hospice services, including access to our Wellbeing Centre, we may also be able to offer night nursing support and a rapid response team for emergencies.
How we can help
How we care for you, your family or friend
You and your family will have a team of experts dedicated to your care and wellbeing.
As well as your medical needs, we can help with emotional issues, financial concerns, practical problems and lots more. We work closely together to make sure that your care is coordinated and, most importantly, built around you and your family. We also work alongside your other carers, such as your GP and hospital team.
As a hospice, we believe that everyone has the right to skilled, compassionate end of life care. That’s why we are a charity and our services are free of charge, although reliant on the support and fundraising efforts of our local community.
For most people, there’s only one place they want to be at the end of their life – at home. Being in familiar surroundings with the people (and pets) we love is important to most of us. So it’s not surprising that, at any given time, we’re caring for around 1000 patients in their own home, or care home.
Care in the Hospice
Our Hospice is a comforting and compassionate space where you and your family will feel welcome and supported. We have 24 light, airy rooms, en suite facilities and access to beautiful gardens or peaceful decking and courtyard areas. There are plenty of places for you to enjoy time together… in the grounds, the dining room, coffee shop and children’s playroom.
We understand this is an important time for you and your family – time you want to spend together. So we keep visiting hours very flexible and can also offer families overnight accommodation. We even welcome your pets – their visits can be very therapeutic!
For our patients and families, our therapy dog visits are something to look forward to in the week. They really do brighten up the day. Making a patient comfortable and reducing the stress of the situation is the gift that therapy dogs bring.
During your stay, we can also offer you and your carers training to help improve your quality of life and maintain your independence once you leave the hospice.
Most patients are with us for short periods to remedy or manage symptoms that are difficult to treat at home. For others the hospice is the best place for their end of life care. On average, patients stay with us for around 10 days.
Accessing our care
Our number has changed to make it easier for you. If you would like to contact any of our Clinical Services or speak to a member of the clinical team, please use our single number 0300 10 20 100 and we will be able to direct you to someone who can help you.
Referral criteria for care at home
Patients can be referred for care at home for the following reasons.
- Assessment and management of complex unstable symptoms.
- Support and information for patients and carers.
- Support for professionals caring for patients with advanced illnesses or at the end of their lives.
- Assessment for in-patient symptom management and end of life care.
Referral criteria for in-patients
Patients who are admitted to the hospice inpatient unit generally fall into the following categories.
- Symptom management – many of whom are then able to return home.
- Psychosocial crisis – where the situation at home has become untenable. These admissions vary in length, while we support people to resolve the problem, or move to their preferred place of care.
- Palliative rehabilitation – providing intensive support to help people maintain their quality of life.
- End of life care.
If you would like to discuss a referral, please contact our Clinical Admin Team on 0300 10 20 100 and press option 1.
Referral criteria for The Wellbeing Centre
Referrals will be accepted from any health care professional. Patients can be referred to The Wellbeing Centre for the following reasons:
- They have a life limiting or progressive illness
- They or their family or carers would benefit from support to cope with their illness in spiritual, emotional, physical or practical ways
- They live and are registered with a GP within the area covered by the Hospice
- They need signposting, due to financial issues related to their disease
For further information you can contact us on firstname.lastname@example.org
Referral forms for The Wellbeing Centre
If you are someone who doesn’t want to access our traditional support services, but would like someone to talk to whilst working on hands-on projects, then our Man Shed might be the place for you.
The Man Shed is conveniently on the Hospice grounds, with local businesses donating wood and equipment. The Shed was opened in June 2016, and has since had hundreds of people attend its sessions. The Man Shed has also helped to generate income for the Hospice, raising thousands of pounds through selling products made by the ’Shedders’.
The Man Shed provides an alternative to more formal support, and allows people to come together and spend time with people in similar situations. It also creates an opportunity for people to learn new skills. There is no pressure to talk about anything if you just want to get on with your woodwork.
The Man Shed is open on Monday, Wednesday, Thursday and Friday for men, and Tuesdays for ladies. To find out more and to book in, please email email@example.com.