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Our standards

We are committed to providing high quality palliative and end of life care and we have a robust system of clinical governance to ensure we maintain these high standards. This includes a rigorous review of past performance and strategic future planning to ensure that we can continue to reach as many people as possible.

 

Care Quality Commission

We are subject to inspections by the Care Quality Commission – the independent regulator of all health and social care services in England.  In its latest report, published on 10 November 2016, the CQC found the quality of care provided by our Hospice to be Outstanding.  We are the first hospice in England to be rated by CQC as Outstanding in all five domains; safe, effective, caring, responsive to people’s needs and well-led.

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:   “Princess Alice Hospice provided exceptional person-centred care for people at the end of their lives. The team should be extremely proud of the work they do. I congratulate the staff at Princess Alice Hospice for achieving our highest rating in all 5 domains.”

You can read and download the full report here.

Quality Account

Since June 2010 most health service providers have been required to submit an annual report called a Quality Account about the quality of their services.

 

Although it is not compulsory for hospices to comply with this, we produced our first Quality Account in 2013.

 

The latest Quality Account, part of our review of the services we provided during 2016-17 to patients, healthcare professionals and Princess Alice Hospice staff, can be found below.

 

 

CQC Inspection 2016 Final ReportQuality account 2016 - 2017