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Privacy policy


At Princess Alice Hospice (PAH) we are committed to protecting your privacy. This statement is made in light of the requirements of the Data Protection Act 1998 in order to alert you to PAH’s data processing practices which will govern the processing of your data. If you have any queries about this statement, please contact us at


How do we collect information?

We will obtain personal information about you when you enquire about our activities, register with us, make a donation or otherwise provide us with personal information. We may also receive information about you from third parties.


What information do we collect?

The types of information we might collect includes, names, addresses, email addresses and telephone numbers.


How do we use your information?

We will use your information to provide you with the information, products or services you have requested, for administration purposes, to further our charitable aims and to comply with the law. We may need to share your information with our trading subsidiaries, service providers, associated organisations and agents for these purposes.


We will not share your information with any organisations for the purpose of marketing.


Do we use ‘cookies’?

‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that organisation to recognise you when you next visit.


This website uses essential cookies to help our site work and provide you with the best experience. We also use cookies to help us to see what web content is popular and how people are using our site – known as analytics cookies. The information we collect using analytics cookies is anonymous and is not shared with anyone else.


Read more detailed information about cookies used on this website.


How do we protect personal information?

We take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.


Your consent

By providing us with your personal data, you consent to the collection and use of any information you provide in accordance with the above purposes and this privacy statement.


You also consent to our transferring your information to countries or jurisdictions which may not provide the same level of data protection as the UK, if necessary for any of the above purposes. If we do make such a transfer, we will, if appropriate, put in place a contract to ensure your information is properly protected.


Right of access

You have the right to ask for a copy of the information we hold about you, for which we charge a small fee and to have any inaccuracies in your information corrected.



If your personal details change, please help us to keep your information up to date by notifying us at Princess Alice Hospice, West End Lane, Esher, Surrey, KT10 8NA or on 01372 468811.


We reserve the right to amend this privacy statement at any time. If we do, we will post notice of the change on our website and you will be deemed to have accepted such changes.

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