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Princess Alice Hospice “Voices” report

“The Night Nurse response was rapid and excellent here in 15 minutes and very professional, both with my husband and myself, his carer.”

 

“I quite genuinely could not have asked for more from the hospice. The treatment to the whole family was excellent and very supportive.”

 

We want to ensure that our Hospice continues to deliver high quality care and support to our patients, their carers, families and loved ones.

We believe it is very important to seek the views of people who use our services in order to ensure their needs are identified and met in the most appropriate, caring and timely way.    So we employ VOICES (Views of Informal Carers – Evaluation of Services) a nationally validated tool used by a number of UK hospices to obtain the views and opinions of bereaved carers of patients who had been cared for by Princess Alice Hospice within a six month period preceding death.

The positive results from this report help to assure us of the quality of the services we offer and we are pleased to note improvement can be seen across a number of areas explored in this and the previous survey.   However, it is essential not to become complacent and so the data provided will assist us in informing future planning and service improvement for our Hospice.

For more information contact enquiries@pah.org.uk.

Please click onto the relevant link to read our 2017 Voices Report below:

Summary Report

Full Report