Referrals

If you'd like to contact any of our clinical services or speak to a member of the Clinical Team, please call 0300 10 20 100 and we'll be able to direct you to someone who can help you.

Referral criteria for care at home

Patients can be referred for care at home for the following reasons:

Assessment and management of complex unstable symptoms
Support and information for patients and carers
Support for professionals caring for patients with advanced illnesses or at the end of their lives
Assessment for in-patient symptom management and end of life care

Referral criteria for in-patients

Patients who are admitted to the Hospice In-Patient Unit generally fall into the following categories:

Symptom management – many of whom are then able to return home
Psychosocial crisis – where the situation at home has become untenable – these admissions vary in length, while we support people to resolve the problem, or move to their preferred place of care
Palliative rehabilitation – providing intensive support to help people maintain their quality of life
End of life care

If you would like to discuss a referral, please contact our Clinical Admin Team on 0300 10 20 100 and press option 1.

Surrey SPC Referral Form South West London SPC Referral Form

Referral criteria for The Wellbeing Centre

Referrals will be accepted from any health care professional. Patients can be referred to The Wellbeing Centre for the following reasons:

They have a life limiting or progressive illness
They or their family or carers would benefit from support to cope with their illness in spiritual, emotional, physical or practical ways
They live and are registered with a GP within the area covered by the Hospice
They need signposting, due to financial issues related to their disease

For further information you can contact us on [email protected]

Referral forms for The Wellbeing Centre

Wellbeing Centre referral form (MS forms) Wellbeing Centre referral from (emailable Word version)

Private health insurance

All our care is provided free of charge. We get some funding from NHS grants but as a charity, we rely heavily on the support of our local community. Many people have private health insurance. If you do, the Hospice may be able to request a donation from your insurance company, so it’s worth checking this.

Find out more about private health insurance donations to the Hospice

The Wellbeing Centre

Families and Carers

Help with bereavement

How can we help

a member of staff and a patient during a physio session

If you need to talk, we are here to listen

“It was the emotional and psychological aspect that we found most helpful, to know we had their backing, the reassurance of knowing they were there.”

– Christina

Read Christina's story

Alain Bakas

We will never be able to thank the team at Princess Alice Hospice enough for the love, care, dignity, and compassion they showed our papa and our whole family. They cared for my papa for a month, and then welcomed him back again for his final 8 days before he passed on 3rd April 2026. Every single member of staff became like family to us during the hardest time of our lives. Their kindness, patience, support, and genuine compassion will stay in our hearts and minds forever. They not only cared for our papa with dignity and respect, but they also supported all of us emotionally every step of the way. We are so grateful for everything they did for our papa and for the comfort they brought him in his final days. Thank you again to the entire team for the incredible work you do every day. You are truly special people, and we will never forget you.

Darek Kubik

The shop in Claygate on Parade is well run and stocked place. The manager Mrs Roheana is helpful and friendly person...well done

Nicola Jeebaun

So grateful for the kind and caring team at Easher. They supported us so much while spending our last days with mum Will always be grateful From the Greenaway family

Stephen Nicholson

I'm deeply grateful for the exceptional care and support provided by Princess Alice Hospice in Esher. Their warm and helpful staff made a significant difference during a difficult time after losing my grandfather to prostate cancer in July 2017. The bereavement team and therapy offered were invaluable in helping me cope with the loss and navigate my grief. I'm thankful for their kindness and dedication. Massive shout out to Lynne my bereavement councillor who was incredible with me, I’ll never forget you.

Jo G

My Mum was there for 3 weeks before she passed away in Nov . The staff and level of care was amazing, she was loved by the staff. They couldn't of done more for her. Myself and my sister were also supported. We donated a large memorial feather in our Mums memory. It's such a shame that most if their funding comes from donations.

Robert Crapnell

1st class care for my wife, I will never forget the care and attention. My will has provsion to say thank you.

Ruby Bhurji

My dad passed away in jan 26th 2005. The staff was amazing. So supportive through our difficult times. They really looked after dad. They always had a smile on their faces. So grateful for everything they did for dad and us. Just want to say a big thank you and keep up with all the hard work you all do.

Rosanna Stech

The call out night service team of Princess Alice were amazing with my Granny in her last few days. She was able to stay in her own home and have their amazing team look after her when we called them. I would like to especially say a big thank you to Camilla who was always so cheerful, professional and put us at ease when we really needed it. She would remember our family members names despite being called out to a number of houses every evening and was always a reassuring voice when she answered the phone. She made a real difference to my Granny’s end of life and I wouldn’t have wanted her to be under any other care. Thank you from the bottom of our hearts.

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