Our hospice in Esher is more than a building – it's the heart of our team of specialists, providing compassionate care and support to more than a million people in large parts of Surrey, south west London and Middlesex.

How we care for and support patients and families

If you’re unfamiliar with hospice care, here’s a quick introduction to who we are, what we do, and how we do it.

Who are we?

Our care team brings together experts from many different fields. As well as dedicated doctors and nurses, it includes therapists, social workers and volunteers. This means we can provide a complete package of care and support to patients and families. Together, we can help with every aspect of end of life care – from clinical issues, such as symptom management, to practical concerns about money, and emotional issues around dying and bereavement.

Who do we care for?

We support patients and families living with terminal illness. We work with many patients with cancer, as well as people with other conditions such as heart failure, lung disease, Parkinson’s Disease and Motor Neurone Disease.

And we support families and carers. It’s one of the things that make hospices different. We give practical help to people looking after a loved one at home and we’re there to give emotional support for carers and bereaved families.


Who can access our services? 

Referral criteria for care at home

Patients can be referred for care at home for the following reasons.

  • Assessment and management of complex unstable symptoms.
  • Support and information for patients and carers.
  • Support for professionals caring for patients with advanced illnesses or at the end of their lives.
  • Assessment for in-patient symptom management and end of life care.

Referral criteria for in-patients

Patients who are admitted to the hospice inpatient unit generally fall into the following categories.

  • Symptom management – many of whom are then able to return home.
  • Psychosocial crisis – where the situation at home has become untenable. These admissions vary in length, while we support people to resolve the problem, or move to their preferred place of care.
  • Palliative rehabilitation – providing intensive support to help people maintain their quality of life.
  • End of life care.

If you would like to discuss a referral please contact our Clinical Secretaries on 01372 461804.