Your grief is unique to you - but you don't have to go through it alone. The Bereavement Service at Princess Alice Hospice offers support of various kinds. If you’re in need of support, please don’t suffer in silence.

If your loved one was cared for by the Hospice, you can get in touch via or leave a message on 01372 461 842 and we’ll get back to you.

If your loved one was not cared for by the Hospice, you can contact us via, or you may like to contact the Cruse Bereavement Care helpline on 0808 808 1677.

Bereavement Support Helpline

We offer a Bereavement Support Helpline for anyone in the Surrey Downs Care area.

Light up a Life Service of Remembrance 2020

You can watch our virtual Light up a Life Service of Remembrance and view the Book of Dedications here.

Bereavement and funerals during COVID-19

We have some guidance and suggestions on how to deal with bereavement and funerals during social isolation here.

Bereavement support for those affected by COVID-19

When bad things happen it’s natural to want to be with those you know that care about you. Losing someone you love is one of those times. Being able not only to speak with people who love you but to reach out and touch and be touched by them is so important. For many of us, this is just what we are being denied by the present Coronavirus/Covid-19 health crisis. For some advice on how to cope during this time, click here.

When a loved one is dying - useful information

We know this will be a very difficult time for you. Everyone at Princess Alice Hospice is here to help, in whatever way we can.

The following information may be useful in the days and weeks to come:

What to expect when a person is dying

How you may feel

Some suggestions for further reading

Remaining close while being ill

Medications and driving

Cardiopulmonary resuscitation

Opioid medications

What to do when someone dies

The Princess Alice Hospice team are on hand to help you through this difficult time so please do ask us if you have any questions.

The government provides some practical information about what to do after a death.

We’ve also provided details of how to register a death.

You may also like to know more about how to organise a funeral collection.

Early Bereavement Café

The café at the Hospice is for those bereaved less than 6 months is held on the 3rd Monday of every month, starting at 10.30am and finishing by 11.45am.

No booking is required.

For any questions, you can contact us by email:

Note: this Bereavement Café is for bereaved people whose loved one died under the care of Princess Alice Hospice. We also have a range of bereavement cafes at different locations across our care area, which are open to any bereaved people in the local community.

Monthly Bereavement Group

11.00 – 12.30 2nd Monday of every month, at the Hospice

Come to our informal coffee mornings to talk, listen and support each other. The group is open to all, whether you’ve lost a partner, parent, child, sibling or close friend. This group is more suitable for people who have been bereaved for more than four months or so and there is no need to book.

Note: this Bereavement Café is for bereaved people whose loved one died under the care of Princess Alice Hospice.

Small Bereavement Cafés are available to join via Zoom during this time of social distancing. These cafés are facilitated by Rev’d Dr Steve Nolan, and a staff member from the Hospice, and are an opportunity to provide peer support at this difficult time.

Please e-mail Sally Holland at to find out more.

Please also note: This Bereavement Café is not currently running due to COVID-19. Please do visit here for further support.

Closed Bereavement Group

Closed Bereavement Groups run periodically; the same 6 people meeting for 8 consecutive weeks. These continue to be held on Zoom for the time being. If you are interested in joining a group, please contact Cathy Spooner on 01372 461 993 or email bereavementsupport  This group is not recommended for those who are in the early stages of a bereavement, we would recommend you have a few sessions of 1:1 bereavement support before joining a group.

Closed groups are those in which all members begin the group at the same time. Talking and listening to others can be really beneficial. It can be a relief to hear others discuss what they’re going through, and realise you’re not alone. Group members will start out as strangers, but in a short amount of time, they may become a valuable and trusted source of support.

Note: this group is available for bereaved people whose loved one died under the care of Princess Alice Hospice.

LGBT Bereavement Support Group

11.00 – 12.30 2nd Wednesday of each month.

An informal drop-in support group open to any lesbian, gay, bi-sexual or transgender person who has been bereaved.

Note: this group is available for bereaved people whose loved one died under the care of Princess Alice Hospice.

Please also note: This group is not currently running due to COVID-19. Please do visit here for further support.

Monthly Remembrance Service

First Wednesday of every month 3pm to 4pm, in the large meeting room at the Hospice.

This service is available for all bereaved people whose loved one died under the care of Princess Alice Hospice.

We’re currently offering this service digitally, to comply with social distancing guidelines, and this month’s service can be viewed online.

If you would like your loved one’s name to be remembered at the next service, please contact Sally Holland on the e-mail address below by 5.00pm on or before the 20th day of the month, confirming their name. Please note, only first names will be shown and read out (and the initial letter of the surname, if more than one person has the same first name).

Names will not automatically be carried forward from month to month and will need to be submitted every month.


Walk and Talk

Walking and talking is doubly therapeutic! Come along to meet and share experiences with others who are bereaved during a gentle walk, followed by a cup of tea or coffee. No dogs please.

No booking is required now as we can have up to 30 people join a walk.

From August there will be one walk a month at each Park

Bushy Park – 1st Thursday of each month 10.45 (for 11am start)

Meeting point Pheasantry Café car park (direct access from Teddington gate entrance only)

Richmond Park – 2nd Wednesday of each month 9.45 (for 10am start)

Meeting point will be Pembroke Lodge car park.

Please contact for further information.

Note: these walks are only available for bereaved people whose loved one died under the care of Princess Alice Hospice. To find out more about groups open to all visit here.

Each of us reacts to bereavement in our own way and at our own pace.  Sometimes you just need to talk. You may find it helpful to meet others in a similar situation and share your experiences at one of our group meetings, or our bereavement team can offer you one to one support. For some, supporting a charity in memory of a loved one can help with the grieving process. Donating to a cause, or dedicating a fundraising effort can be a good way to celebrate the life and legacy of a loved one

17trained bereavement support volunteers

439people provided with bereavement support in the year ending April 2020

291bereaved children & families supported in year ending April 2020

Bereavement Resources

Below we have compiled a list of bereavement resources that you and/or your family may find useful.

Blog posts

Read more from experts at Princess Alice Hospice on a range of topics, including bereavement, via our regular blog posts.

Book of Remembrance

Viewing the Book of Remembrance at the Hospice Sanctuary

It is now possible for visitors to view the Book of Remembrance. In order to continue to keep everyone safe, the number of people able to visit will be limited and an appointment will need be booked before you arrive. Times slots are available every day between 10.00am and 4.30pm. Regrettably, visitors will not as yet be able visit other parts of the Hospice (the garden, coffee lounge, restaurant, etc.).

If you would like to book a time to view the Book of Remembrance, please email

For much of the last year we recorded videos to allow family and friends to view the Book when visits were not possible, and these videos are below. Please note: the month your loved one died will be the month you have to click.

Book of Remembrance Evenings

December 2019 – watch

January 2020 – watch

February 2020 – watch

March 2020 – watch

April 2020 – watch

May 2020 – watch

June 2020 – watch

July 2020 – watch

August 2020 – watch

September 2020 – watch

October 2020 – watch

November 2020 – watch