Looking for a gift or a treat for yourself? Pop in to one of our shops for quality preloved clothes, furniture and homeware, and books and toys. You'll save money and help us give care and support to patients and their families.

Coronavirus update

Thank you for your patience while our shops have been closed. The good news is that we are re-opening our shops on a phased basis, to ensure minimal risk to our staff, volunteers, supporters and customes.

We have re-opened Ashford, Banstead, Croydon, East Twickenham, Esher, Staines, Twickenham, Ashtead, Barnes, Bromley, Cobham, Epsom, Egham, Hounslow, Kingston London Road, New Malden, Shepperton, Walton Bridge Street, East Molesey, Enfield, Feltham, Ham, Leatherhead, Raynes Park, Richmond, Sunbury Cross, Surbiton, Sutton, West Ealing, Weybridge, Whitton, Worcester Park, Chessington, Teddington and Kingston Clarence Street.

We will be taking some additional precautions to minimise risk and ask our customers and supporters to note:

  • Please be patient and respectful of our staff and other customers.
  • Do not enter our shops or leave donations if you have Coronavirus symptoms.
  • Donations will be accepted between 9.30am and 11am.
  • Donations will be quarantined for 48 hours before processing.
  • Please ensure you maintain the 2m social distance guidelines.
  • Please pay by card/contactless.
  • Fitting rooms will NOT be in use.
  • This shop will close 1 hour early to allow for cleaning.

There are a small number of our shops which may not be able to open if the current social distancing guidelines remain in place. All openings are subject to the availability of PPE and staff / volunteers to safely run them.

Our furniture collection service has now reopened and we are taking bookings, with some additional safety measures in place which are detailed on our furniture collection request form.

Please keep checking here and on social media for latest updates.

Thank you once again for your patience and we look forward to welcoming you at one of our shops as soon as we can.

Preloved clothes and accessories

Update your wardrobe at purse-friendly prices


We have everything from dinner plates to door stops


Browse for your favourite authors from our huge selection of fiction and factual books


Let us entertain you with our stock of preloved CDs, DVDs and vinyl records


You never know what you might find here!

Contact the retail team

email: retailadmin@pah.org.uk
tel: 01372 461955 (Retail Team)


View our returns policy here.

Fire labels

We are only able to collect furniture that has the correct fire labels. If you’re kindly donating a sofa, for example, please check that one of the acceptable fire labels is somewhere on the sofa. You can see examples of these here.