September community outreach roundup

September was focused on co-designing care, strengthening local ties and engaging residents across Kingston and Richmond.

One of our priorities last month was to continue building services directly alongside the people who use them. We held our fourth consultation session with Kingston Involve peer advocates to develop a charter supporting neurodivergent patients and people with learning disabilities. Shona also visited Richmond Mencap’s Working Together group to discuss hospice care and bereavement support ahead of their charter consultation in October. In addition, we welcomed Wil from Spectra back to the Hospice for an inclusion session on LGBTQ+ professional spaces, and met with a new wellbeing lead at Age UK Richmond to plan joint work with the Rainbow Café group.

Connecting with diverse faith and cultural communities remains central to our work: Rehman spoke about grief in Muslim communities at Seen, a local charity supporting people through unplanned pregnancy and baby loss. He also he also introduced our newly formed Interfaith Steering group at the Richmond Faith and Belief Forum, spoke at the MILAAP AGM and joined families at the Turkish cultural event at ETNA.

We also welcomed the Mayor of Richmond upon Thames, Councillor Nancy Baldwin, to the Hospice to explore areas for joint work, and join local councillors and charities at the Kingston ‘Meet the Councillors’ event held at Kingston United Reformed Church.

Frontline support continued across the boroughs as we returned to the Shepherd’s Star Good Friday Hub for their 5th birthday celebration and provided signposting at New Malden, Chessington and Kingston food Bbanks. Out in the community, Shona, Bridget and our volunteers raised £285 at the new Malden Farmers Market while speaking to prospective volunteers.

To round off the month, Marine and Nick hosted an outreach stall at the Kingston University Freshers Fair, engaging with students and staff about volunteering and community support.

Alain Bakas

We will never be able to thank the team at Princess Alice Hospice enough for the love, care, dignity, and compassion they showed our papa and our whole family. They cared for my papa for a month, and then welcomed him back again for his final 8 days before he passed on 3rd April 2026. Every single member of staff became like family to us during the hardest time of our lives. Their kindness, patience, support, and genuine compassion will stay in our hearts and minds forever. They not only cared for our papa with dignity and respect, but they also supported all of us emotionally every step of the way. We are so grateful for everything they did for our papa and for the comfort they brought him in his final days. Thank you again to the entire team for the incredible work you do every day. You are truly special people, and we will never forget you.

Darek Kubik

The shop in Claygate on Parade is well run and stocked place. The manager Mrs Roheana is helpful and friendly person...well done

Nicola Jeebaun

So grateful for the kind and caring team at Easher. They supported us so much while spending our last days with mum Will always be grateful From the Greenaway family

Stephen Nicholson

I'm deeply grateful for the exceptional care and support provided by Princess Alice Hospice in Esher. Their warm and helpful staff made a significant difference during a difficult time after losing my grandfather to prostate cancer in July 2017. The bereavement team and therapy offered were invaluable in helping me cope with the loss and navigate my grief. I'm thankful for their kindness and dedication. Massive shout out to Lynne my bereavement councillor who was incredible with me, I’ll never forget you.

Jo G

My Mum was there for 3 weeks before she passed away in Nov . The staff and level of care was amazing, she was loved by the staff. They couldn't of done more for her. Myself and my sister were also supported. We donated a large memorial feather in our Mums memory. It's such a shame that most if their funding comes from donations.

Robert Crapnell

1st class care for my wife, I will never forget the care and attention. My will has provsion to say thank you.

Ruby Bhurji

My dad passed away in jan 26th 2005. The staff was amazing. So supportive through our difficult times. They really looked after dad. They always had a smile on their faces. So grateful for everything they did for dad and us. Just want to say a big thank you and keep up with all the hard work you all do.

Rosanna Stech

The call out night service team of Princess Alice were amazing with my Granny in her last few days. She was able to stay in her own home and have their amazing team look after her when we called them. I would like to especially say a big thank you to Camilla who was always so cheerful, professional and put us at ease when we really needed it. She would remember our family members names despite being called out to a number of houses every evening and was always a reassuring voice when she answered the phone. She made a real difference to my Granny’s end of life and I wouldn’t have wanted her to be under any other care. Thank you from the bottom of our hearts.

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