Hospice at Home - Bringing compassionate care to local people

Most of our patients choose to be cared for in the familiar surroundings of their own homes. Our Hospice at Home services help make that possible.

By bringing our expert, compassionate care to the people who need us where they feel most comfortable, we help reduce hospital admissions and relieve the strain on other health providers. Our different teams work together to bring seamless care to local people in the areas we cover.

Who we are

Hospice at home – A range of healthcare professionals including nurses, doctors and therapists who are available during the day, with nurses on call until 9pm. They plan each person’s care and give advice to patients and their loved ones.

Rapid response – Palliative care registered nurses respond to calls and make urgent visits to people in their own homes during the day.

Night response team – Specially trained palliative nurses and healthcare assistants who give advice over the phone or make home visits to patients from 10pm. Provided by us in Surrey Downs and Kingston, and by District Nurse teams in other areas.

Enhanced support – This team provides specialist care and support to local patients, who have rapidly deteriorated but want to remain in their own homes. They work together to address the patient’s needs and wishes.

Delivering free compassionate care across 600 square miles

“We cover a huge area. If somebody rings and they’re urgently needing help we try and get to them as soon as possible, but often it’s not easy geographically – you have to be able to think on your feet. Even when you’ve decided to go to one call, something else might come in and you need to reroute and communicate what’s happening and how long it’s going to take.” – Camilla, Specialist Palliative Nurse, Princess Alice Hospice Night Response Team

Support our Whenever, wherever Appeal

Alain Bakas

We will never be able to thank the team at Princess Alice Hospice enough for the love, care, dignity, and compassion they showed our papa and our whole family. They cared for my papa for a month, and then welcomed him back again for his final 8 days before he passed on 3rd April 2026. Every single member of staff became like family to us during the hardest time of our lives. Their kindness, patience, support, and genuine compassion will stay in our hearts and minds forever. They not only cared for our papa with dignity and respect, but they also supported all of us emotionally every step of the way. We are so grateful for everything they did for our papa and for the comfort they brought him in his final days. Thank you again to the entire team for the incredible work you do every day. You are truly special people, and we will never forget you.

Darek Kubik

The shop in Claygate on Parade is well run and stocked place. The manager Mrs Roheana is helpful and friendly person...well done

Nicola Jeebaun

So grateful for the kind and caring team at Easher. They supported us so much while spending our last days with mum Will always be grateful From the Greenaway family

Stephen Nicholson

I'm deeply grateful for the exceptional care and support provided by Princess Alice Hospice in Esher. Their warm and helpful staff made a significant difference during a difficult time after losing my grandfather to prostate cancer in July 2017. The bereavement team and therapy offered were invaluable in helping me cope with the loss and navigate my grief. I'm thankful for their kindness and dedication. Massive shout out to Lynne my bereavement councillor who was incredible with me, I’ll never forget you.

Jo G

My Mum was there for 3 weeks before she passed away in Nov . The staff and level of care was amazing, she was loved by the staff. They couldn't of done more for her. Myself and my sister were also supported. We donated a large memorial feather in our Mums memory. It's such a shame that most if their funding comes from donations.

Robert Crapnell

1st class care for my wife, I will never forget the care and attention. My will has provsion to say thank you.

Ruby Bhurji

My dad passed away in jan 26th 2005. The staff was amazing. So supportive through our difficult times. They really looked after dad. They always had a smile on their faces. So grateful for everything they did for dad and us. Just want to say a big thank you and keep up with all the hard work you all do.

Rosanna Stech

The call out night service team of Princess Alice were amazing with my Granny in her last few days. She was able to stay in her own home and have their amazing team look after her when we called them. I would like to especially say a big thank you to Camilla who was always so cheerful, professional and put us at ease when we really needed it. She would remember our family members names despite being called out to a number of houses every evening and was always a reassuring voice when she answered the phone. She made a real difference to my Granny’s end of life and I wouldn’t have wanted her to be under any other care. Thank you from the bottom of our hearts.

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Hospice at Home - Bringing compassionate care to local people

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