Welcome to the first of our regular interviews with colleagues. We hope this regular series provides an interesting insight into the compassionate, dedicated people we employ to support our patients and their families.
Sophia sitting at her desk

The first in the series is with our Wellbeing Services Manager, Sophia.

What’s the first thing you do on a standard day?

At the start of a typical day, I prioritise creating a peaceful environment within the Wellbeing Centre. I ensure that the space is ready and welcoming for our patients and their families.

How many people would you come into contact with?

As a member of the Wellbeing Team, I have the privilege of interacting with a variety of individuals each day. This includes patients, their family members and sometimes external healthcare professionals who collaborate with our team.

What’s your favourite task?

Definitely welcoming patients and their families to the Wellbeing Centre. Witnessing the positive impact our sessions and activities have on our patients’ is incredibly rewarding. It brings me joy to create a space where individuals can express themselves, find comfort and experience moments of peace in challenging times.

Which task do you dislike the most?

There isn’t a specific task that I truly dislike.

What’s the most interesting thing about your job?

The most fascinating aspect of my job is witnessing the strength and resilience of our patients and their families. Every person carries a unique story, and being able to create a supportive environment where they can find comfort and companionship is truly remarkable. It’s an honour to be a part of their journey.

What do you think other people would be surprised to know about your role?

People might be surprised to learn about the diverse range of tasks involved in my role. One minute, I’m focused on managing statistics and checking appointments on our Clinical Database and the next, I talk with patients about their music preferences or getting gardening advice from them.

Is this the first time you’ve been in a role of this kind?

It is my first role in a Hospice, but not my first experience in healthcare. Since I finished my Masters, I have been working in a hospital setting primarily with cancer patients. This has provided me with a deep understanding of the unique challenges and rewards that come with working in a hospice environment.

What skills do you need to do your job?

I think a combination of empathy, active listening, and effective communication are essential skills. I hope my team and I are able to provide a supportive and non-judgmental environment to our patients and their families.

Who have you learned the most from at Princess Alice Hospice?

I have been fortunate to learn and collaborate with a lot of people within the hospice including my compassionate colleagues, experienced healthcare professionals, and, most importantly, the patients themselves. Their strength, resilience, and wisdom have taught me a lot.

Is there anything boring about your role?

The simple and honest answer is no. There is no time to get bored, there is always something going on in the Wellbeing Centre.

What’s the last thing you do before you leave at the end of the day?

I always check with my team to see how everyone is and if their day has been alright or if they need something before we say goodbye for the day.

For more information on our Wellbeing Centre and the services we provide, please visit: The Princess Alice Hospice Wellbeing Centre (pah.org.uk)