How would you describe your role in one sentence?  

It’s my job to ensure the shop teams have everything they need to work effectively and meet their sales targets. From building maintenance to stationery supplies, fire extinguishers to rubbish bin collections, it’s all ‘Operations’. 

Can you give us a potted history of your career so far?  

I worked in high street retail before moving into museum retail at the Imperial War Museum. I then moved to Hampshire Cultural Trust as Head of Experience and Commercial development. Finally, before joining the Hospice, I was part of a project that redeveloped and reopened, Pitzhanger Manor and Gallery, in Ealing.  

How long have you worked for the Hospice? 

I have been with the Hospice for 3 years. 

What three words would you use to describe Princess Alice Hospice? 

Busy, caring, devoted.

What do you think other people would be surprised to know about your role?  

People are often surprised by how varied it is – one minute I’m sorting a practical issue like a repair or a delivery, and the next I’m helping a team solve a stock or staffing problem so they can stay focused on serving customers and raising vital funds for patient care. 

What personal qualities do you think you need to do your job?  

You need to be organised and calm under pressure, with a real “can-do” mindset. It also helps to be a good listener, communicate clearly, and be able to juggle priorities – because no two days are ever quite the same. 

Who have you learned the most from since starting work at the Hospice? 

Honestly, I’ve learned the most from the other two members of the central team –  the experience they have between them is incredible and they’re brilliant at getting things done, staying positive, and looking out for each other. I’ve also learned a lot from colleagues out in shops and across the Hospice who keep us connected to the bigger purpose behind everything we do.