24 hours in… Marketing and Communications with Neena

Read on to find out more about Neena's busy role as Senior Digital Marketing Officer at the Hospice:

How would you describe your role in one sentence?

Marketer!

How many people do you come into contact with?

So many! I’m often talking to and working with many teams right across the Hospice, from teams in Fundraising to the Volunteering team and many more. The variety of projects I get to work on is huge.

What’s the first thing you do on a standard day?

I’m sure everyone says this but check my emails and Teams messages to make my priority list for the day. I then check in on our social media accounts for engagement, check our digital ad campaigns and Google Analytics account.

What’s your favourite task?

Researching and trying new routes to market/marketing platforms.

Which task do you dislike the most?

Processing photos into our image library…

What’s the most interesting thing about your job?

Working on so many different campaigns with different people and being able to bring ideas on how we can reach our audiences. It’s great when you see hard work pay off, whether that be an increase in income or an increase in awareness.

What do you think other people would be surprised to know about your role?

The breadth of knowledge we need in the Marketing and Engagement team to support the Hospice, from knowing our organisational priorities, knowing how all the individual teams work, their purposes and their audiences, to keeping up with the ever-evolving marketing trends and platforms, especially in this rapidly growing digital era.

What skills do you need to do your job?

I would say you need to be good at spinning multiple plates, coming up with ideas and working to a deadline. 

Who have you learned the most from at Princess Alice Hospice?

Everyone who works at the Hospice is genuinely so compassionate and dedicated, and that has taught me so much in my approach to my work.

Is there anything boring about your role?

Definitely not.

What’s the last thing you do before you leave at the end of the day?

Double check any live campaigns, make my to-do list for the next day and wash up my mug!

Alain Bakas

We will never be able to thank the team at Princess Alice Hospice enough for the love, care, dignity, and compassion they showed our papa and our whole family. They cared for my papa for a month, and then welcomed him back again for his final 8 days before he passed on 3rd April 2026. Every single member of staff became like family to us during the hardest time of our lives. Their kindness, patience, support, and genuine compassion will stay in our hearts and minds forever. They not only cared for our papa with dignity and respect, but they also supported all of us emotionally every step of the way. We are so grateful for everything they did for our papa and for the comfort they brought him in his final days. Thank you again to the entire team for the incredible work you do every day. You are truly special people, and we will never forget you.

Darek Kubik

The shop in Claygate on Parade is well run and stocked place. The manager Mrs Roheana is helpful and friendly person...well done

Nicola Jeebaun

So grateful for the kind and caring team at Easher. They supported us so much while spending our last days with mum Will always be grateful From the Greenaway family

Stephen Nicholson

I'm deeply grateful for the exceptional care and support provided by Princess Alice Hospice in Esher. Their warm and helpful staff made a significant difference during a difficult time after losing my grandfather to prostate cancer in July 2017. The bereavement team and therapy offered were invaluable in helping me cope with the loss and navigate my grief. I'm thankful for their kindness and dedication. Massive shout out to Lynne my bereavement councillor who was incredible with me, I’ll never forget you.

Jo G

My Mum was there for 3 weeks before she passed away in Nov . The staff and level of care was amazing, she was loved by the staff. They couldn't of done more for her. Myself and my sister were also supported. We donated a large memorial feather in our Mums memory. It's such a shame that most if their funding comes from donations.

Robert Crapnell

1st class care for my wife, I will never forget the care and attention. My will has provsion to say thank you.

Ruby Bhurji

My dad passed away in jan 26th 2005. The staff was amazing. So supportive through our difficult times. They really looked after dad. They always had a smile on their faces. So grateful for everything they did for dad and us. Just want to say a big thank you and keep up with all the hard work you all do.

Rosanna Stech

The call out night service team of Princess Alice were amazing with my Granny in her last few days. She was able to stay in her own home and have their amazing team look after her when we called them. I would like to especially say a big thank you to Camilla who was always so cheerful, professional and put us at ease when we really needed it. She would remember our family members names despite being called out to a number of houses every evening and was always a reassuring voice when she answered the phone. She made a real difference to my Granny’s end of life and I wouldn’t have wanted her to be under any other care. Thank you from the bottom of our hearts.

Popular pages

24 hours in… Marketing and Communications with Neena

Caring words from our community...