How would you describe your role in one sentence?

My role is to lead and inspire my small team of dedicated Senior Healthcare Assistants to deliver outstanding care and support to our patients and their families in the community.

How many people do you come into contact with? 

Lots. Too many to mention!

What’s the first thing you do on a standard day? 

Turn on my computer, check how our patients on our caseloads have been overnight. Check for new referrals.

What’s your favourite task? 

Meeting patients, getting to know them and mentoring new staff. Supporting care agencies to deliver dignified care.

What’s the most interesting thing about your job? 

Every day is different and I meet the most incredible people.

What do you think other people would be surprised to know about your role?

The huge area that our small team covers. We cover the whole of the Hospice’s care area. Approx. 600 sq miles.

What skills do you need to do your job? 

You need to be compassionate, caring, empathetic, patient, be a good listener and be prepared for anything

Who have you learned the most from at the Hospice? 

The patients, the whole Hospice at Home team and a past colleague I was working with.

Is there anything boring about your role?? 

No

What’s the last thing you do before you leave at the end of the day? 

Check for new referrals, make sure my team are ok before I leave, wash up my cup, turn off my computer and clean my desk.