Our first priority is to ensure the safety of our patients, visitors, staff and volunteers. We are taking precautionary steps to minimise the risk posed by coronavirus.

Our senior management team continues to work closely with the specific task group we have set up to manage all matters relating to the Coronavirus situation. Our frontline staff continue to adapt to rapidly changing circumstances and most of our non-clinical team members are now working from home. As an organisation, our principal focus remains the same as always: to provide the highest levels of compassionate care we can to our patients, their carers and families, and to our wider community. We have worked quickly to adapt the way we deliver many of our services, to continue to support those people who really need us at this time. Our frontline staff continue to work tirelessly against a backdrop of extremely challenging situations and we are doing all that we can to support their health and wellbeing.

We have received the first of three financial installments from the government, which will go some way to addressing the collapse of our fundraising events for the foreseeable future. However, our income remains substantially lower and we are continually working creatively to launch new fundraising initiatives for our community to get involved with. Our new campaign, #CompassionateCareContinues, launched in March, outlines what we are doing to support our community and how they can support us; you can find out more here.

This page has been set up to provide the latest from the organisation on where and how to access information. You can click through the sections below to find the information most relevant to you, which will be updated as required. Updates will also be posted on our social media channels, too – Instagram, Facebook and Twitter; if you want to receive these then please ‘follow’ us.

Thank you for your continued help and support at this time.

For the latest information, please also refer to the NHS advice and also to the UK Government response.

To view our Covid-19 risk assessment please click here.

To view our Retail Covid-19 risk assessment please click here

Information for patients and families

Updated Monday 17 August 2020

Our In-Patient Unit (IPU) is operating, with additional procedures in place to limit the risk of infection. ESSENTIAL VISITORS ONLY – at the discretion of the Medical Consultant and Nurse in Charge on a case by case basis.

Face to face visiting  (essential only):

Visiting may be permitted by one relative or a friend each day for up to two hours. The visiting time must be booked and confirmed with the visiting coordinator or the nurse in charge. A nurse will assess whether you are safe to visit, and your temperature will be taken on arrival at the Hospice.

We understand how important it is for children to maintain connections with special family members. Children attending the Hospice for essential visits are advised that:

  • Masks don’t tend to fit all children and young people well. If they don’t want to wear a mask, that is okay. If a parent or carer would like their child to wear a mask or a face covering, that is also okay. The only exception of this will be if the patient is confirmed/suspected COVID-19.
  • Children and young people will have their temperature taken when they arrive. Please use Alcogel or wash hands when entering and leaving the building.
  • Children and young people must leave via an external door (if possible).
  • A parent or carer must chaperone children and young people.

Virtual visiting:

We can arrange daily virtual connection through Zoom or WhatsApp/Facebook video calls. This can be organised via our nursing team or clinical administrator.

Our Wellbeing Centre is closed temporarily, but we continue to take referrals, and our staff will make contact with you to look at other ways in which we might support you for the time being.

Our Community Team (Hospice at Home) will now offer support primarily via phone or video. However, home visits may still be available following telephone assessment, with additional procedures in place to limit the risk of infection for themselves and patients.

Our night nurses will continue to respond as needed following assessment and appropriate consideration of risk-limiting procedures.

Our Bereavement Team has re-introduced some face to face support including individual support sessions and Walk and Talks. Telephone and video support for individuals and groups are also available.

If you would like individual support, to join a weekly Zoom group or one of the Walk & Talks, please email: bereavementsupport@pah.org.uk

Current government ‘meeting with others guidance’ allows support groups of up to 15 people. Due to limits on numbers, booking is essential for all walks: bereavementsupport@pah.org.uk

Bushy Park – 1st & 3rd Thursday of each month 10.45 (for 11am start)
Meeting point Pheasantry Café car park (direct access from Teddington gate entrance only)

Richmond Park – 2nd Wednesday of the month 10.45 (for 11am start) and there will also be an afternoon walk starting at 2pm
Meeting point Pembroke Lodge car park by Information office.

Note: these walks are only available for bereaved people whose loved one died under the care of Princess Alice Hospice. To find out more about groups open to all visit here.

The Hospice’s Sanctuary is closed to all visitors until further notice, although this is being kept under review. Our aim is to be able to re-open it as soon as possible, when we can safely do so. Further developments will be posted on our website and through our social media channels.

You may have been thinking about planning for your future care – we have developed an easy guide to help you get started. We also have a team of trained volunteers who can offer telephone support.

Information for clinical partners

Updated Wednesday 16 September 2020

We have an outbreak of Coronavirus (COVID 19) on our In-Patient Unit after a patient tested positive. We are following all Public Health England guidance and the In-Patient Unit is closed to all but essential visitors.

The Hospice continues to accept admissions at this time.

We are remodelling our community services to ensure we are responsive and able to reach as many people as possible. We can work remotely and support patients and families, partners and healthcare professionals through video and telephone contact. We will continue to support urgent face to face visiting.

Our Wellbeing Centre is not currently supporting face to face social interaction for the foreseeable future, but please do not stop referring as there are other ways we may be able to offer support to people in need.

Our Education team has adapted our calendar of learning in both content and delivery. We are pleased to be able to offer a selection of both remote (via Zoom) and face to face training from September onwards whilst staying Covid-19 safe. Click here to see a list of our Zoom and face to face training sessions or contact education@pah.org.uk to discuss your bespoke training needs.

If clinical partners need to contact the Hospice or have any specific concerns, they should not hesitate to call on 01372 461804.

If you need to contact us or have any specific concerns please don’t hesitate to call on 01372 461804.

Information for fundraisers and supporters

Updated Wednesday 16 September 2020

As a charity, we depend on the generous support of our local community, and we need that support now more than ever, as many fundraising events have been postponed or cancelled. We have adapted many of our events so take a look at our calendar for more details.

If you’ve been fundraising for us recently, or have a fundraising activity planned, and you have any questions or concerns, please contact us by emailing supportercare@pah.org.uk,or call 01372 461808 if you can’t email.

Please follow us via our social media channels – Instagram (pahospice), Facebook (@pahospice) and Twitter (@PAHospice) to keep up to date with our latest news.

If you’d like to support us during these unparalleled times, and help us to continue to provide outstanding care to our patients and families, we have some suggestions for ways that you can do this from a distance.

Thank you!

Information for shop customers and supporters

Updated Thursday 22 October 2020

Thank you for your patience while our shops have been closed. The good news is that most of our shops have now re-opened – only Addlestone, Dorking, and East Sheen remain closed for the time being.

We’re taking some additional precautions to minimise risk and ask our customers and supporters to note:

  • Please be patient and respectful of our staff and other customers.
  • Do not enter our shops or leave donations if you have Coronavirus symptoms.
  • Donations will be accepted between 9.30am and 11am.
  • Donations will be quarantined for 48 hours before processing.
  • Please ensure you maintain the 2m social distance guidelines.
  • Please pay by card/contactless.
  • Fitting rooms will NOT be in use.
  • This shop will close 1 hour early to allow for cleaning.

Our furniture collection service has now reopened and we are taking bookings, with some additional safety measures in place which are detailed on our furniture collection request form.

Please keep checking here and on social media for latest updates.

Thank you once again for your patience and we look forward to welcoming you at one of our shops soon.

Information for course attendees and learners

Updated Wednesday 16 September 2020

Following the Covid-19 pandemic, we have adapted our education calendar both in content and delivery. We are pleased to be able to offer a selection of both remote (via Zoom) and face to face training from September onwards whilst staying Covid-19 safe. All learners that had sessions cancelled and postponed have been contacted to offer alternatives where possible.

Click here to see a list of our Zoom and face to face training sessions or contact education@pah.org.uk to discuss your bespoke training needs.

Information for volunteers

Updated Friday 14 August 2020

We’d like to say a huge thank you to our volunteers; those of you who have been able to volunteer flexibly and those of you who have shown great patience and continued support when you had to stand down.

As lockdown eases we are reviewing and adapting volunteering and have started to welcome back some of our volunteers and even recruit for some new ones or into new roles. We are pleased to be welcoming back some of our retail volunteers as well as shortly bringing back some of our reception volunteers. We completely understand that some volunteers do not feel comfortable to return at the moment and that some people are keen to return but we are not yet able to make that happen, however much we would like to – thank you for your continued patience.

We continue to send out monthly newsletters and please keep an eye on Workplace  or Dovenet. To read about the new volunteer roles, go through to here.

We look forward to welcoming back more volunteers in the future. Thank you again

Information for Carers

Our Carers Café is currently on hold but do get in touch with the Community Engagement Team if you have a query that is not related to the care being provided by our clinical colleagues. We are able to offer some phone support to you at this difficult time. We are also in touch with our Wellbeing Centre and we may be able to link up via the remote sessions being held. Drop us an email on communityengagement@PAH.org.uk and we will get back to you.

There is also some very useful information on the Carers UK website page.