Our first priority is to ensure the safety of our patients, visitors, staff and volunteers. We are taking precautionary steps to minimise the risk posed by coronavirus.

Our senior management team continues to work closely with the specific task group we have set up to manage all matters relating to the Coronavirus situation. Our frontline staff continue to adapt to rapidly changing circumstances and most of our non-clinical team members are now working from home. As an organisation, our principal focus remains the same as always: to provide the highest levels of compassionate care we can to our patients, their carers and families, and to our wider community. We have worked quickly to adapt the way we deliver many of our services, to continue to support those people who really need us at this time. Our frontline staff continue to work tirelessly against a backdrop of extremely challenging situations and we are doing all that we can to support their health and wellbeing.

We have received the first of three financial installments from the government, which will go some way to addressing the collapse of our fundraising events for the foreseeable future. However, our income remains substantially lower and we are continually working creatively to launch new fundraising initiatives for our community to get involved with. Our new campaign, #CompassionateCareContinues, launched in March, outlines what we are doing to support our community and how they can support us; you can find out more here.

This page has been set up to provide the latest from the organisation on where and how to access information. You can click through the sections below to find the information most relevant to you, which will be updated as required. Updates will also be posted on our social media channels, too – Instagram, Facebook and Twitter; if you want to receive these then please ‘follow’ us.

Thank you for your continued help and support at this time.

For the latest information, please also refer to the NHS advice and also to the UK Government response.

To view our Covid-19 risk assessment please click here.

Information for patients and families

Updated Tuesday 31 March 2020

Our In-Patient Unit is operating, with additional procedures in place to limit the risk of infection. ESSENTIAL VISITORS ONLY – at the discretion of the Medical Consultant and Nurse in Charge on a case by case basis.

Our Wellbeing Centre is closed temporarily, but we continue to take referrals, and our staff will make contact with you to look at other ways in which we might support you for the time being.

Our Community Team (Hospice at Home) will now offer support primarily via phone or video. However, home visits may still be available following telephone assessment, with additional procedures in place to limit the risk of infection for themselves and patients.

Our night nurses will continue to respond as needed following assessment and appropriate consideration of risk-limiting procedures.

Our Bereavement Team has suspended face to face support (including Man Shed, Walk and Talks, bereavement cafes and bereavement groups), but will continue with telephone and video support.

The Hospice’s Sanctuary is closed to all visitors until further notice, although this is being kept under review. Our aim is to be able to re-open it as soon as possible, when we can safely do so. Further developments will be posted on our website and through our social media channels.

You may have been thinking about planning for your future care – we have developed an easy guide to help you get started. We also have a team of trained volunteers who can offer telephone support.

Information for clinical partners

Updated Tuesday 31 March 2020

We have an outbreak of Coronavirus (COVID 19) on our In-Patient Unit after a patient tested positive. We are following all Public Health England guidance and the In-Patient Unit is closed to all but essential visitors.

The Hospice continues to accept admissions at this time.

We are remodelling our community services to ensure we are responsive and able to reach as many people as possible. We can work remotely and support patients and families, partners and healthcare professionals through video and telephone contact. We will continue to support urgent face to face visiting.

Our Wellbeing Centre is not currently supporting face to face social interaction for the foreseeable future, but please do not stop referring as there are other ways we may be able to offer support to people in need.

Our Education Team has stopped all face to face education but will continue to support training via video, telephone and online approaches.

If clinical partners need to contact the Hospice or have any specific concerns, they should not hesitate to call on 01372 461804.

If you need to contact us or have any specific concerns please don’t hesitate to call on 01372 461804.

Information for fundraisers and supporters

Updated Tuesday 31 March 2020

As a charity, we depend on the generous support of our local community, and we need that support now more than ever, as many fundraising events could be postponed or cancelled.

If you’ve been fundraising for us recently, or have a fundraising activity planned, and you have any questions or concerns, please contact us by emailing supportercare@pah.org.uk,or call 01372 461808 if you can’t email.

Please follow us via our social media channels – Instagram (pahospice), Facebook (@pahospice) and Twitter (@PAHospice) to keep up to date with our latest news.

If you’d like to support us during these unparalleled times, and help us to continue to provide outstanding care to our patients and families, we have some suggestions for ways that you can do this – please help us from a distance by visiting our website:


Thank you!

Information for shop customers and supporters

Updated Wednesday 5 August 2020

Thank you for your patience while our shops have been closed. The good news is that we are re-opening our shops on a phased basis, to ensure minimal risk to our staff, volunteers, supporters and customers.

We have re-opened Ashford, Banstead, Croydon, East Twickenham, Esher, Staines, Twickenham, Ashtead, Barnes, Bromley, Cobham, Epsom, Egham, Hounslow, Kingston London Road, New Malden, Shepperton, Walton Bridge Street, East Molesey, Enfield, Feltham, Ham, Leatherhead, Richmond, Sunbury Cross, Surbiton, Sutton, and Weybridge.

Our next shops to open will be:

Thursday 6 August – Raynes Park, West Ealing, Worcester Park

Mid August, date TBC – Teddington, Kingston Furniture

We will be taking some additional precautions to minimise risk and ask our customers and supporters to note:

  • Please be patient and respectful of our staff and other customers.
  • Do not enter our shops or leave donations if you have Coronavirus symptoms.
  • Donations will be accepted between 9.30am and 11am.
  • Donations will be quarantined for 72 hours before processing.
  • Please ensure you maintain the 2m social distance guidelines.
  • Please pay by card/contactless.
  • Fitting rooms will NOT be in use.
  • This shop will close 1 hour early to allow for cleaning.

There are a small number of our shops which may not be able to open if the current social distancing guidelines remain in place. All openings are subject to the availability of PPE and staff / volunteers to safely run them.

We intend to restart our furniture collection service once the majority of our shops (in particular those which sell furniture) are open.

Please keep checking here and on social media for latest updates.

Thank you once again for your patience and we look forward to welcoming you at one of our shops as soon as we can.

Information for course attendees and learners

Updated 23 July 2020

Following the Covid-19 pandemic, we have adapted our education calendar both in content and delivery. We are pleased to be able to offer a selection of both remote (via Zoom) and face to face training from September onwards whilst staying Covid-19 safe. All learners that had sessions cancelled and postponed are being contacted to offer alternatives where possible.

Click here to see a list of our Zoom and face to face training sessions or contact education@pah.org.uk to discuss your bespoke training needs.

Information for volunteers

Updated Tuesday 31  March 2020

Our priority is your safety, so we have taken various actions to minimise risk. We made the incredibly hard decision to ask our passionate and committed volunteers not to come into the Hospice (for the time being). This situation remains under constant review.

The Volunteer Team will post updates on Facebook Workplace and dovenet (the Hospice’s intranet). If you have any questions, please get in touch with your usual contact or the Volunteer Team – email: volunteering@pah.org.uk

Information for Carers

Our Carers Café is currently on hold but do get in touch with the Community Engagement Team if you have a query that is not related to the care being provided by our clinical colleagues. We are able to offer some phone support to you at this difficult time. We are also in touch with our Wellbeing Centre and we may be able to link up via the remote sessions being held. Drop us an email on communityengagement@PAH.org.uk and we will get back to you.

There is also some very useful information on the Carers UK website page.