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Who we are

Princess Alice Hospice is a local charity dedicated to providing free, high-quality compassionate care and support for patients, their families and carers. We care for people with cancer and other illnesses living in a large part of Surrey, south west London and Middlesex.

Who we are

The Princess Alice Hospice ‘Who we are’ leaflet provides general information for staff and supporters.

Our medical team


Our highly-trained consultant-led medical team includes associate specialists and specialty doctors, specialty registrars, GP trainees and other qualified doctors who spend time with us to gain experience in palliative medicine. They provide the expert medical care and advice that is at the heart of our multi-professional approach. Their goal is to relieve pain and other symptoms to enable patients to have the best possible quality of life.


patient on the ward

Princess Alice Hospice is a centre of excellence for palliative care. Our consultants make a vital contribution to training staff, junior doctors, GPs and visiting professionals, as well as contributing to research, networks and initiatives to improve care for the dying.


  • 7 consultants make up our medical team
  • Almost 3,000 new patients were referred to Princess Alice Hospice in year ending March 2014
  • The age range of patients was 20 – 103


Our services

In-patient care

The In-Patient Unit at our Hospice currently has the capacity to care for 24 highly complex patients at any one time. Our highly-trained specialist doctors and nurses bring a wealth of skills and knowledge to caring for patients staying at the Hospice in-patient unit.


We aim to give patients the best possible quality of life. A patient’s time with us can give carers and families a much needed break from the responsibility of caring for a loved one.


  • We cared for 619 individual patients (with a total of 675 admissions)
  • Average cost of an individual patient stay is almost £7,000
  • £4.7m – total cost of in-patient care


Day Services

Open every week day, Day Services is the hub of our out-patient clinics; therapeutic care and a range of activities help patients manage their symptoms, regain control of their lives; build their confidence and feel supported.


  • 2,580 day-patient attendances
  • £0.6m – total cost of Day Services care


Physiotherapists with a patient

Community care

Our team of Princess Alice Nurses is one of the largest hospice community teams in the UK, caring for over 800 patients at any one time. Working closely with local healthcare professionals and our multi-professional team, our highly experienced nurses provide specialist care management, symptom control, practical advice and emotional support, seven days a week.


  • Princess Alice Nurses made more than 10,000 home visits
  • 2,867 patients have been cared for in their own homes
  • £2.3m – total cost of Community Care


Therapeutic care

Our specialist therapy team works with patients at the Hospice and where they live to help them maintain their independence and mobility and manage their own condition. This is essential to our programme of care and includes physiotherapy, occupational therapy, lymphoedema therapy, speech and language therapy, art therapy, hypnotherapy, complementary therapies and dietetics.


  • Our therapists provided over 6,000 sessions to patients


Social work, chaplaincy and bereavement care

Our Social work, chaplaincy and bereavement care team plays a vital role in supporting patients, their carers and families with psychological, social and spiritual support. Our social workers also provide advocacy and advice on practical and financial matters, supporting patients in the Hospice and at home. The team includes a bereavement service delivered by specially trained volunteers.


  • Our Chaplain and a group of dedicated volunteers offer spiritual and religious care and support
  • Our bereavement, chaplaincy and social work team provided more than
  • 7,400 support sessions (individual and group sessions) both at home and in the hospice
  • £0.8m – total cost of Social Work/Bereavement Care



Our education team is a leading provider of training and education in palliative and end of life care for health and social care professionals locally, nationally and internationally. Through our education and research activities we hope to improve end of life care for everyone who needs it.


  • We provided 20 bespoke courses for local healthcare providers
  • We delivered five SAGE&THYME community workshops for multi-professional healthcare students in Kingston University and St George’s University London
  • Our e-learning platform “learningzone” has over 700 enrolled users.
  • £0.7m – total cost of Education


Patients chatting

Our volunteers

Volunteers play a vital role in every aspect of the Hospice; from the 660 who support staff, patients and families within the Hospice and in the community, to the 520 volunteers working 7 days a week in our 44 shops, to the Trustees, Friends and fundraising volunteers who promote the work of the Hospice and raise valuable funds.


  • 70% of our outpatients rely on volunteer drivers
  • We currently have over 70 different volunteering roles
  • Our volunteers give an average of 16 hours a month
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