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Our mission and values

Together we will inspire and deliver innovative palliative and end of life care to help patients, families and carers feel better, do more, and cope with death and dying.

Our mission

To reach out to more people by delivering outstanding care, nurturing compassionate communities, sharing our knowledge and expertise and influencing the debate around death and dying.

Our values

Help us in our day-to-day behaviour and in all the decisions we make. They inspire us to understand the unique needs of each patient and their family and carers, to remain responsive and caring and to ensure we remain a centre of excellence delivering high-quality care. Our values can be summarised by the acronym: I CARE

 

  • Integrity

I will work openly and honestly

I will treat everyone fairly

 

  • Compassion

I will show genuine interest in all those I come into contact with

I will be kind and thoughtful towards my colleagues

 

  • Accountability

I will take responsibility for my decisions and actions

I will not blame others when I make a mistake

 

  • Respect

I will value others and recognise that giving great care depends on everyone doing their job whatever their role may be.

I will value the diversity of others in both opinion and culture and not be rude or dismiss what I do not understand

 

  • Excellence

I will strive to learn, to improve and always do my best

I will put the person I am helping at the centre of everything I do in order to deliver the best possible experience for them

 

Our standards

We are committed to providing high quality palliative and end of life care and we have a robust system of clinical governance to ensure we maintain these high standards.

 

We are also subject to inspections by the Care Quality Commission – the independent regulator of all health and social care services in England.

 

Find out more about our standards and get details of the latest reports.

Five year strategy PAH 2017-2022

Our strategy

 

Our strategy has been inspired by patient need and every one of our staff and volunteers plays a role in helping to deliver it.

 

Download our strategy (pdf)

 

 

 

 

Trustee’s Annual Report

 

Further information about the Hospice, including details about our services and our achievements, as well as financial details, can be found in the Trustee’s Annual Report.

 

View the Trustee’s Annual Report (pdf)

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