FAQs

What do you do?

We are here to support and advise you and to act as an advocate in getting your needs met. We cannot commission care for you, but we will act on your behalf and work alongside social services and other organisations supporting you.

Back to top

Can you help me to get benefits?

We are here to provide advice and as much support as we can, we are not benefit experts; however, we will be able to put you in contact with other organisations that are able to help you.

Back to top

Can you help me to write a will?

We will be able to provide you with a list of solicitors and organisations in the area that can help you in the preparation of a will. There is simply an informative list and is not an endorsement of any particular organisation.

Back to top

Where will I be seen?

We can provide support on the In-Patient Ward, in the Day Hospice and also at your home. Your community Princess Alice Nurse will refer you and we will provide support where it is most appropriate to your needs.

Back to top

Bereavement Counselling

Who will provide the bereavement counselling?

Our Bereavement Service is supported by specially trained volunteers and is led by an experienced and professional co-ordinator.

Back to top

How long will I need counselling?

We are here to provide counselling and support for as long as it is needed, each individual has a different reaction to grief and so needs are varied and so we treat each person as an individual and will provide as much or as little support as they need.

Back to top

Do I have to pay for the counselling sessions?

All hospice services are provided completely free of charge and this includes all bereavement services be they on a group or individual basis.

Back to top

Where will I receive counselling support?

Support is given in a variety of ways with informal drop in sessions at the Hospice, in group sessions and on a one on one basis. There are dedicated counselling suites at the Hospice. If you are unable to attend at the Hospice we are able to visit you in your home.

Back to top

Is what I am feeling normal?

We are here to reassure bereaved relatives that their grief is normal. Crying, anger and wishing to see a loved one who has passed are all normal grief reactions, and we are here to help and support you as you go through the whole grief process.

Back to top

How can I help my family?

We are able to provide counselling to each member of a family; however, if people do not want to attend we can provide family members who are receiving counselling with advice and resources so that they can offer support.

People can access support and counselling as and when they need it, some people seek help straight away others wait, it is about individual need and we are here when they need our help and for as long as they need it.

Back to top