FAQs

Are meals provided?

Patient meals are served as follows:

  • Breakfast from 8:00am
  • Lunch from 12:00pm
  • Supper at 5:30pm

Coffee and tea are served in the morning and afternoon, and are readily available for patients at other times on request.

The Coffee Shop is open for patients and visitors from 10:00am until 7:00pm every day, Coffee, tea, soft drinks, snacks and hot food are available for purchase.

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Will my carers and visitors receive meals?

We regret we cannot feed family and other visitors, however, a limited number of more substantial meals are available in the dining room from 1:00pm and 1:30pm and 6:00pm and 6:30pm.

Visitors should book at least two hours in advance. Please ask the volunteer in the coffee shop to make arrangements. When the coffee shop and dining room are closed, drinks can be made in the beverage wing of the Ward Kitchen.

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Will I be able to receive a newspaper?

If you would like a newspaper delivered to the ward, please speak to a nurse or the ward clerk. There is no charge made for daily newspapers.

We are able to order other publications; however, you will need to purchase these.


Will there be a laundry service?

We would appreciate it if arrangements for personal laundry could be made at home. If this causes difficulties, please speak with a nurse.

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Will there be a TV in my room?

The Entertainment Centre above each bed provides TV, radio and internet services free of charge. A member of the nursing staff will be able to explain how to use the system.

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Will my family be able to telephone me?

The telephone number for the ward is 01372 461801

Enquiries may be made at any time, although it would be helpful if relatives could appoint one person to make enquiries.

Mobile phones may be used within the Hospice, but with consideration for other patients, visitors and staff.

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Is there a shop on site?

We have a small volunteer manned shop by the reception desk open between 10:00am and 4:00pm. The shop offers cards and gifts, with the profits going to the Hospice.

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